The customer shall ensure that it does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner. In case, of products where colour is not mentioned, the customer shall receive any colour which is in stock at the time of ordering and the same cannot be replaced/returned.
Products purchased by a Customer can be Returned/Replaced by Benir within 7 (seven) days of the delivery date by placing a “Return Order” or “Replacement Order” request on “Benir.in” or by calling the Benir Customer Care Centre on [080-67192600] or by sending an email at firstname.lastname@example.org if a customer finds that the product delivered is damaged and/or defective and/or is expired. Returns or Replacement will be entertained only once for each order.
In case of Return or Replacement of any Product, the Benir will arrange to pick up of such Products. The customer will assist in returning the product completely in the same condition as it was received along with all accessories/booklets/freebies etc. There should be no signs of external damage on the packaging, including the original carton. At the time of pickup, the customer will be provided with an acknowledgement of Return pick up by the Courier. The customer should retain the said acknowledgement and quote or produce the same in all future communications with the Benir, in this regard.
Any replacement/exchange shall be processed only where the product is available, and in all other cases, the customer will be provided with a refund along with shipping charges, if any actually paid by the customer in relation to such product.
Benir will make reasonable endeavour that any eligible refund/credit note is initiated within 15 days of receipt of returned products. The approved refund amount will be credited to customer’s bank account/refunded into credit card or debit card account as the case may be within such time as taken by banking channels to process such refund.
In case of any defect arising after delivery of the product or after demo/installation of the product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturer’s warranty terms.
In case any free item is found defective then the Benir shall arrange for the replacement of the free item only and the main product shall not be replaced. If any free gift is not available with Benir for an exchange, the product will be taken back along with the free gift and the eligible refund will be processed.
Order once placed on Benir.in can be requested for cancellation if the order is not dispatched for delivery by placing "Cancel Order" request on “Benir.in” or by calling Customer Care Centre on [080-67192600] or by sending an email at support@Benir.in. Benir reserves the right to reject the cancellation request and in its sole discretion may decide appropriately after taking into consideration the product category, whether purchased by Benir specifically against the order, whether products are proprietary in nature, whether customized on special request of the customer, whether a significant cost is incurred by Benir to arrange delivery of product etc. If Benir rejects the cancellation request after providing adequate reasons, the customer will be obliged to accept delivery and make payment against the product(s). If the order is requested for cancellation after payment has been processed. If Benir approves cancellation, the said amount will be refunded in accordance with the above-mentioned process.